Return & Refund Policy

Last Updated: June 2026

At PawCottageStore, customer satisfaction is important to us. Please review our return and refund policy carefully before placing an order.

Return Policy

At this time, we do not accept returns of products once they have been delivered.

As a result, customers are not required to ship products back to us.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been processed or dispatched, it can no longer be canceled.

To request an order cancellation, please contact us as soon as possible at pawcottagestore@gmail.com.

Non-Returnable Situations

We do not offer returns, exchanges, or refunds for:

  • Change of mind
  • Ordering the wrong product
  • Ordering the wrong size, color, or variation
  • Incorrect shipping information provided by the customer
  • Delays caused by shipping carriers or circumstances outside our control
  • Packages marked as delivered by the shipping carrier
  • Normal wear and tear from product use

Damaged or Defective Products

If your product arrives damaged, defective, or unusable, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the damage or defect

After reviewing the information, we may offer a replacement, store credit, or refund at our discretion.

Incorrect Items

If you receive an incorrect item, please contact us within 7 days of delivery.

Please include photos of the item received and your order details.

If the error is confirmed, we will work to provide the correct item or another appropriate resolution.

Lost Packages

If a package is confirmed lost in transit by the shipping carrier or fulfillment provider, we will investigate the matter and provide an appropriate resolution, which may include a replacement or refund.

Refund Processing

If a refund is approved, it will be issued to the original payment method used during checkout.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

Contact Information

For return and refund inquiries, please contact:

Email: pawcottagestore@gmail.com

Subject Line: [Return & Refund Request]

Website: pawcottage.store

We are committed to reviewing all requests fairly and working toward a satisfactory resolution whenever possible.